Faulty Goods or Wrong Item

The customer must notify Jessica Jewellery within 7 working days of the date of delivery if any goods are faulty or are not as ordered. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a full refund will be made by cheque within 30 days of us receiving the returned goods. Jessica Jewellery will not accept returned items that have been damaged through misuse, neglect, accident or intent howsoever caused. If you do not inform us within 7 working days, then we will have no liability for items said to be damaged /faulty / incorrect on delivery.

Returned Items

It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for jewellery that is received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded/Special Delivery when returning goods as we can’t be held responsible for goods lost in transit. Always include proof of purchase (copy of invoice or receipt) and a completed Returns Form.

Click to Download the Returns Form

Jessica Jewellery’s Returns Policy does not affect your UK statutory rights.